Help Section

  • Do the excursions pick me up from my accomodation?
    • All excursions pick up from many different major stops in main resorts so the chances are you will be picked up at your hotel or accomodation. If your hotel or accomodation is not a pick up point it will be a hotel next to, opposite or extremely close. If you are stopping in a Private accommodation the pick up point will be the closest hotel or major point never more than a five minute walk.

      If you need further assistance, please feel free to call one of our travel experts. We can be reached every day from 9am until 7pm

      0121 288 3456
      +44 121 288 3456
      Or email sales@mkt.ventures
  • I am staying in a private accomodation or AirB&B can I be pick up at me accomodation?
    • With so many private accomodation it would be impossible for the excursions to pick up at each villa or apartment. Your pick up will be the nearest hotel or pick up point which is never more than five minutes walk. When booking please enter the address of your private accommodation.

      If you need further assistance, please feel free to call one of our travel experts. We can be reached every day from 9am until 7pm

      0121 288 3456
      +44 121 288 3456
      Or email sales@mkt.ventures
  • Do I need to print my e ticket?
    • No your e ticket will have a reference number you can use this or you can show your ticket on a phone or a tablet. We recommend if you can print the ticket it helps our suppliers but its not essential.

  • I am not staying in a holiday resort I am in the capital city or rural location can I be picked up?
    • If you are staying in the capital city Arrecife, Las Palmas, Puerto Del Rosario most excursions will pick up and this will be stated in the product description. If you are staying rural no excursion will pick up and you will need to make your own way to the nearest holiday resort. When booking please enter the address of your private accommodation.

      If you need further assistance, please feel free to call one of our travel experts. We can be reached every day from 9am until 7pm

      0121 288 3456
      +44 121 288 3456
      Or email sales@mkt.ventures
  • Can I book when I get there?
    • There are many outlets thats sell excursions in resorts some are genuine some are not so genuine. Your holiday time is important so why would you want to spend it searching for the best place to book excursions. We give you the best prices and a secure safe way to pay and reserve leaving you time to relax and enjoy your time.

  • Do you have an office?
    • Whilst our experts are all local we do not have offices we are 100% an online company and that is why our prices are so competitive we pass the savings of rents offices onto you. Feel free to contact us if you need to speak to someone in person.

      If you need further assistance, please feel free to call one of our travel experts. We can be reached every day from 9am until 7pm

      0121 288 3456
      +44 121 288 3456
      Or email sales@mkt.ventures
  • Can I get a discount for a group booking?
    • Our prices are the cheapest you will find and our price match promise guarantees this for you. If you find a product cheaper we'll match it and give you a further 10% discount. A group booking would 6 or more people. The excursions that are on offer will state this and calculate the price with the discount. If you have a large group and would like to look at a further discount please contact us and one of our experts will get the best offers for you.

      If you need further assistance, please feel free to call one of our travel experts. We can be reached every day from 9am until 7pm

      0121 288 3456
      +44 121 288 3456
      Or email sales@mkt.ventures
  • Do you offer a special price for children, seniors and students?
    • Yes we do, some excursions have special prices and offers for child places and these will be shown on the individual product. Those excursions that have a senior price or a student price will have this option to select with the discounted prices and you simply enter the amount of people you want to book.

      If you need further assistance, please feel free to call one of our travel experts. We can be reached every day from 9am until 7pm

      0121 288 3456
      +44 121 288 3456
      Or email sales@mkt.ventures
  • Can I get a refund on my excursion?
    • Please read the following Refund Policy carefully:

      • If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee and we issue a full refund.
      • If you cancel between 4 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. 50% of total price refunded and full deposit refunded
      • If you cancel within 3 day(s) of the scheduled departure, there is a 100 percent cancellation fee. No refund
      • Should you miss your excursion or do not check the correct pick up point and time and other clients are collected at that point, then there would not be a refund we recommend all clients check the pick up point and time before the day of the excursion.
      • Refunds will be offered should excursions be cancelled due to weather.
  • What if my excursion is cancelled do I get a refund?
    • Yes if the tour is cancelled due to weather or other reasons we will offer you an alternative date and if this is not acceptable to you we will give you a full refund.

  • I am waiting for a refund how long will it take?
    • If you paid via Paypal it´s usually within 48hrs, if you paid by credit or debit card then it can take up to 7 working days to show in your account.

  • How do I know I am getting the best price?
    • We offer a price match promise, as we are a local company we have better relations with the excursion suppliers and have already negotiated the best price for you. This is why you don't see pop ups on our site offering you discounts as they have already been added. If you find the product cheaper anywhere else we will match the price and give you a further 10% discount.

  • Is my credit card safe?
    • Your credit card number and personal information are encrypted for transmission using Secure Sockets Layer (SSL).

      We never stores your credit card information and complies with the highest standard of PCI (payment card industry) compliance..