Please read the following Refund Policy carefully:
Deposits are not refundable (unless the excursion is cancelled by the supplier or the activity closed or full) In this case your deposit will be refunded
By paying a deposit you are securing your place therefore your place cannot and will not be sold to anyone else which is why we do not refund.
However, Deposits can be transferable to other days but not to other tours. For example if you miss a tour or are sick you can use the deposit against the same tour at a later date.
When you book an Excursion, you will receive your E-ticket in an E-mail with the pick up time, the pick up place, the date and all information. If you are not at the pick up at the correct time you will lose the deposit amount.